Please accept our sincerest apologies if you received defective products! We try our very best to ensure all orders are fulfilled properly and keep our product quality high, but sometimes, unfortunate mistakes do happen.

We definitely want to make things right for you– please Contact Us and we’ll find a solution for you. Please do not dispose of your defective item as we will require images of the item (with the product box showing the barcode) to be able to verify some details.

If you’ve accidentally ordered a wrong item, please contact us before we ship your order through the Live Chat. Cancel any shipped order will be considered as a refund request.

A 10% restocking fee will be applied to cancellations on orders returned by couriers.

Sometimes, the courier may have attempted to deliver your lenses at a time you were away, or they could not find your address due to an input error at the time of purchase.

We can definitely send your lenses to you again – please contact us and our customer support team can start a resend process. Please note there will be a resending fee for your order.

A 10% restocking fee will be applied to cancellations on orders returned by couriers.

Please allow 1-2 business days to process and ship your order.
All shipping times are estimated business days after your order has shipped.

Once your order has been shipped, we will not be able to make any changes to its contents, or to the shipping method or address.

After your order has been picked up by the shipping company, you will receive a shipping confirmation email with tracking information for your package. You will also be able to track the order by logging into your account.

Please contact us immediately via Live Chat. Be sure to include your name and order ID. We will advise you on how to exchange your previous order for new one.